Customer Relations Dashboard

Admin

Total Customers

1,248

12% from last month

Active Conversations

42

5% from yesterday

Avg. Response Time

2.4m

20% faster

Customer Satisfaction

92%

3% improvement

Recent Customer Interactions

Sarah Johnson

Regarding order #45892

Resolved 2h ago

"The product arrived damaged. Can I get a replacement?"

Michael Chen

Regarding subscription

Pending 30m ago

"How do I upgrade my subscription plan?"

Emma Rodriguez

Feature request

New 5m ago

"Would love to see dark mode in your app!"

Customer Sentiment Analysis

78%

Positive

Positive
78%
Neutral
15%
Negative
7%

AI analysis shows customer sentiment has improved by 5% compared to last week.

AI Recommendations

Personalized Responses

AI suggests using customer's name more often in responses to increase engagement by 18%.

Response Time Optimization

AI detected that responses between 10am-12pm have 22% higher satisfaction rates.

Loyalty Rewards

AI identified 42 long-term customers who would benefit from a loyalty discount.

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